At Morake Group Holdings, we respect and prioritize the privacy of our clients, partners, and users. This Privacy Policy outlines the ways in which we collect, use, disclose, and safeguard information provided to us, whether through our website, services, or direct interactions. By engaging with Morake Group Holdings, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide the best services possible. The types of information we collect include:
- Personal Information: When you contact us or use our services, we may collect personally identifiable information such as your name, email address, phone number, postal address, and payment details.
- Business Information: For business clients, we may also collect information related to your company, such as company name, registration details, contact person information, and other business-related data.
- Usage Data: When you interact with our website or services, we collect usage data, including your IP address, browser type, device information, and pages visited. This helps us understand how users engage with our services and aids in improving the user experience.
- Cookies: Our website uses cookies and similar tracking technologies to personalize your experience, remember preferences, and track engagement with our site.
2. How We Use Collected Information
We use the information collected for various purposes, including:
- Service Delivery: To provide, operate, and maintain our services, including managing orders, processing payments, and ensuring seamless customer service.
- Communication: To contact you about updates, promotions, newsletters, and customer support inquiries. We may also send notifications related to service changes, policy updates, and other relevant information.
- Marketing and Advertising: With your consent, we may use your information to promote our services, send special offers, and improve your experience with Morake Group Holdings.
- Improvement and Analytics: To improve our website, services, and offerings through analytics and research, which helps us understand customer preferences and make data-driven decisions.
- Compliance and Legal: To comply with legal obligations, resolve disputes, enforce agreements, and protect our legal rights, including fraud detection and risk management.
3. How We Share Your Information
Morake Group Holdings does not sell or rent your information to third parties. However, we may share information in the following situations:
- Service Providers: We may share information with third-party service providers that perform services on our behalf, such as payment processing, email delivery, marketing support, and IT services. These providers have access to information only as necessary to perform their tasks.
- Legal Obligations: We may disclose information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, regulatory agencies).
- Business Transfers: If we are involved in a merger, acquisition, asset sale, or other business restructuring, your information may be transferred to the successor entity.
- With Your Consent: We may share your information with other third parties if you consent to the sharing.
4. Data Security
We are committed to protecting your information and use industry-standard security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. However, please be aware that no internet-based service can be completely secure, and we cannot guarantee the absolute security of your information.
5. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer required, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information about you.
- Deletion: You can request the deletion of personal information under certain conditions, such as if it is no longer necessary for the purposes for which it was collected.
- Objection and Restriction: You have the right to object to or request restriction of processing in specific situations.
- Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format where applicable.
- Withdraw Consent: If we rely on your consent for processing, you may withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may ask for additional information to verify your identity before processing your request.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, track website usage, and serve targeted advertisements. You can control the use of cookies through your browser settings. Disabling cookies may limit your access to certain features of our website.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect or store information from children. If we discover that we have inadvertently gathered information from a child under 13, we will promptly delete it from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review it regularly. Your continued use of our services constitutes acceptance of these changes.
10. Contact Us
If you have questions about this Privacy Policy, our practices, or your personal data, please contact us at:
- Morake Group Holdings
- Address: 150 Vincent Road, Zone 3/Zone 10, Meadowlands, Soweto
- Phone: 078-320-7803 / 073-013-0246
- Email: info@morakegroup.co.za
- Company Registration Number: 2013/151843/07